Most GoTAK products are built or provisioned to order, not pulled off a shelf. That is why an antenna and an EUD kit ordered on the same day can ship weeks apart. This article sets out what to expect for each type of item, and what to do when an order is taking longer than you planned for.
Lead times by product type
| What you ordered | Expected timeline |
|---|---|
| In-stock accessories — antennas, pouches, batteries, cables | Processed in 1–3 business days, then carrier transit |
| Standard EUD orders (e.g. EUD V3) | Ships within 2 business days, UPS 2–3 day delivery |
| Larger field kits, built to order | 7–30 days, depending on configuration and stock |
| RIDAR-FM | 30–60 days — each unit is hand-built to order in the USA |
| RIDAR-U | Currently in pre-order — the next batch delivers September 2026 |
| UVPRO-MANPACK and assembled kits | Built to order — the timeline is confirmed on your order |
| Licence keys (Radio Relay, Repeaters) | Issued by the orders team, typically within one business day. See Radio Relay licensing |
Delivery time = processing time + carrier transit time. The estimate at checkout covers transit, not the build.
If a lead time matters to your mission or your fiscal year, confirm it with sales@getgotak.com before you order rather than after.
When we process orders
Orders are processed on business days — Monday to Friday, 9–5 ET, excluding U.S. federal holidays. We are based in Virginia Beach, Virginia. Nothing moves on weekends or holidays.
You should receive two emails: a confirmation when the order is placed, and a second when it ships.
Tracking your shipment
We ship via established carriers — UPS, FedEx, and USPS — selected by destination, size, and the nature of the items.
When your order ships you will get a tracking number by email, where the carrier and method support tracking. Allow 24–48 hours for tracking to start updating after you receive it; a number that shows nothing on the first day is normal.
"Where is my order?"
Work through these in order before contacting us — it will get you an answer faster.
- Check the lead time table above. A RIDAR-FM at day 20 is on schedule, not late.
- Check for a shipping-confirmation email, including spam and quarantine. Agency mail filters catch these regularly.
- If you have a tracking number, give it 24–48 hours to populate.
- If none of the above explains it, email sales@getgotak.com with your order number or quote number. Include the order number — it is the single thing that lets us answer in one reply instead of three.
Common reasons an order sits longer than the table suggests:
- A backordered line item. Orders ship complete by default. One out-of-stock accessory can hold the rest. If you would rather have a partial shipment, say so and we will split it.
- A build queue. Made-to-order items are built in sequence.
- Fulfilment coverage. Our fulfilment team works business days only, and coverage gaps can add a few days.
We would rather tell you about a delay than have you chase it. If your order matters on a date, tell us the date.
Delays outside our control
Estimated processing and transit times are not guaranteed. We are not responsible for delays caused by carriers, customs, weather, or other circumstances beyond our reasonable control. Where a significant delay is on our side, we will make reasonable efforts to notify you.
International orders
We ship to most countries with insured global transport, and every EUD is carrier-unlocked and globally usable. Two things to understand before ordering:
- You are the importer of record. All customs duties, import taxes, brokerage fees, and compliance with the destination country's import laws are your responsibility. These are not included in the price or in shipping rates.
- Export control applies. Certain products, software, and technical data are subject to U.S. export controls (including the EAR and, where applicable, the ITAR) and cannot be shipped to certain countries, entities, or individuals. We may decline or cancel any order we cannot fulfil in compliance with export-control and sanctions law.
Lost, stolen, or damaged shipments
Title and risk of loss pass to you when we hand the shipment to the carrier.
If your shipment arrives damaged, or tracking shows delivered but you have not received it, contact sales@getgotak.com within 7 days so we can help you file a carrier claim. The 7-day window is what the carriers give us; outside it, claims get much harder.
For high-value shipments we recommend insurance. Where available, the cost is reflected at checkout.
Address accuracy
You are responsible for a complete and accurate shipping address. Orders returned to us as undeliverable may incur re-shipping charges, and we cannot be liable for orders shipped to an address you provided incorrectly. Double-check unit numbers, base addresses, and receiving-dock instructions before you submit.
Full policy
This article is a practical summary. The governing document is the Shipping Policy; where the two differ, the policy controls.
Still need help?
- Order status, lead times, backorders — sales@getgotak.com with your order number, or (757) 910-0259, Monday–Friday, 9–5 ET.
- Agency, defence, and procurement — book a call.
