Returns and Refund Policy

Thank you for choosing our products. Please read this policy carefully before making a purchase. By placing an order, you agree to the terms outlined below.

All Sales Are Final

All orders placed through our website are final and non-refundable. Each kit is made to order, ensuring the highest quality and tailored assembly for every customer. As such, we do not accept returns or issue refunds as a standard policy.

Discretionary Returns

We reserve the right, at our sole discretion, to approve returns under exceptional circumstances. Returns will only be considered if the following conditions are met:

1. Unused and Undamaged: The items must be in their original, unused, and undamaged condition.
2. Complete Package: All components included in the original shipment must be returned.
3. Request for Return Authorization: You must contact us and receive authorization before shipping any returns.

Restocking Fee

Approved returns are subject to a 20% restocking fee. This fee covers the cost of inspecting, repackaging, and restocking the returned items.

Shipping Costs

The customer is responsible for all shipping costs associated with the return, including but not limited to:

• Shipping the product back to our facility.
• Ensuring the product is securely packaged to prevent damage during transit.

We are not liable for any damage or loss that occurs during return shipping. We recommend using a trackable shipping service and purchasing shipping insurance.

Discretionary Nature of Returns

Please note that all return and refund decisions are made at our discretion. Approval of a return is not guaranteed, even if the above conditions are met.

Contact Information

For questions about this policy or to request return authorization, please contact our support team at sales@getgotak.com.

We appreciate your understanding and thank you for supporting our made-to-order products.